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Email templates

You can decide if emails should be sent from a Returnista no-reply address or if they prefer to use their own customer service email address. This setting is available on General Settings page.

Default templates

Listed below are all the emails Returnista will send to your customers. You can decide to enable, disable or customize each one of them.

  • Return created
  • Store credit created (for Magento only)
  • No eligible returns (Magic link)
  • Free return link
  • Pick up created
  • Pick up reminder
  • Return received
  • Return order refunded (triggered by Shopify)
  • Pre-filled commercial invoice

Returnista’s RMP will automatically use your preferred logo and color in all templates.