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Resolutions

Resolutions define how return requests are processed and what happens to returned items. The resolution process determines the outcome of each return request and manages inventory updates.

Resolution Process Overview

When a customer submits a return request, it goes through a resolution process that determines:

  • Resolution type - How the customer will be compensated
  • Item disposition - What happens to the returned items
  • Inventory updates - How stock levels are affected
  • Customer communication - What the customer is told about their return

Resolution Types

Returnista supports several resolution types to handle different return scenarios:

Resolution Type Description Use Case
Refund Return money to customer's original payment method Standard returns, customer dissatisfaction
Exchange Replace item with different size, color, or variant Size/color exchanges, product defects
Store Credit Issue credit for future purchases Partial returns, promotional items

Restocking Process (Shopify only)

When items are approved for restocking:

Pre-assigned Stock Location

  • Stock location is pre-selected for returned items
  • Items are assigned to specific inventory locations
  • Streamlines the restocking workflow

Restocking Conditions

  • Items must be in resellable condition
  • Original packaging should be intact
  • No significant wear or damage
  • Within acceptable return timeframe

Manual Review

  • Some items may require manual inspection before restocking
  • Quality control checks for high-value items
  • Verification of item condition and completeness

Note: Restocking functionality is only available for Shopify stores. Other platforms handle inventory updates through their native systems.

Resolution Workflow

  1. Customer submits return request
  2. Selects items to return
  3. Provides return reason

  4. Chooses resolution preference

  5. Merchant reviews request

  6. Approve or deny return
  7. Determines resolution type

  8. Sets item disposition

  9. Resolution processing

  10. Customer receives compensation
  11. Items are processed according to disposition

  12. Inventory is updated automatically (if configured)

  13. Communication

  14. Customer receives confirmation