Return Reasons

Return reasons provide insights for merchants on our returns platform. Merchants can either select options from our library or create custom ones with translations in enabled languages. These reasons are presented to customers on the returns portal and offer insights about why products are returned.

Library of Return Reasons

Choose from pre-defined, standardized reasons for common return scenarios.

• Too small
• Too large
• Ordered multiple sizes
• Doesn't look good
• Other (requires short text description)
• Fit not as expected
• Item is damaged
• Received wrong item
• Not as online image
• Changed mind
• Don't like the color
• Delay in delivery

Merchants are able to change the order the reasons are displayed to consumers.

Custom Return Reasons

Tailor reasons to your unique needs. Translations to other enabled languages will be required for custom reasons.

Valuable Insights

Identify Trends: Patterns and issues with products, suppliers, or shipping methods.

Product Descriptions: Product details to reduce future returns.

Customer Service: Address recurring issues for better support.

Inventory: Informed inventory decisions based on return reasons.

Reduce Returns: Proactively address return issues to enhance customer satisfaction and efficiency.