Store Settings
Store settings allow you to configure the core aspects of your store's return management system. These settings are available at the store level in the Merchant App.
Return Policy
Define how customers can return products:
| Setting | Description |
|---|---|
| Return period | The number of days from the order date within which a customer can submit a return request. |
| Grace period | Additional days after the return period ends during which returns are still accepted. This number is added to the return policy but is not displayed on the Returns Portal's select purchases page. |
| Resolution SLA | Set the number of days customers can expect to receive their refund. This timeframe will be displayed in your refund policy and automatically included in customer communications. |
| Max return shipments | The maximum number of return shipments a customer can create for a single return request. |
Return Reasons
Configure the specific reasons customers can select when returning products:
| Setting | Description |
|---|---|
| Return reason name | The name of the return reason as displayed to customers in the Returns Portal. |
| Enable/disable | Turn return reasons on or off for your store. |
| Allow comments | Require customers to provide additional comments when selecting this return reason. |
| Prevent return | Block returns when customers select this return reason. |
Exchanges (Shopify & Magento only)
Allow customers to exchange items for different sizes, colors, or other variations:
| Setting | Description |
|---|---|
| Enable exchanges | Turn on exchange functionality for your store. |
| Manual exchanges | Allow manual exchange processing. |
Store Credit (Shopify & Magento only)
Offer store credit as a resolution option for returns:
| Setting | Description |
|---|---|
| Enable store credit | Turn on store credit functionality for your store. |
Languages
Configure which languages are available in your Returns Portal:
| Setting | Description |
|---|---|
| Default language | Set the primary language for your store's return process. |
| Enabled languages | Select which languages customers can use when accessing the Returns Portal. |
Supported Languages
Returnista offers the Returns Portal in the following languages:
- English (EN) - Default
- German (DE)
- Dutch (NL)
- Danish (DA)
- Swedish (SV)
- Spanish (ES)
- Portuguese (PT)
- French (FR)
- Italian (IT)
- Polish (PL)