Getting started
This guide is an introduction to the integration capabilities of the Returnista Platform.
It introduces the lifecycle of a return within the Retunista Platform and its three core interoperability points: - Ecomm Bridge - REST API - Webhooks
Terminology
This table describes the language we use within the domain of Returns Management:
| Term | Description |
|---|---|
| Account | Used to access the Returnista app. An account can have multiple stores. |
| Store | Returnista store will use an Ecomm bridge. Contains branding, return policy and return locations. |
| Purchase | A line item (a single product with a quantity of one or more) in a sales order, purchased by a Consumer |
| Return Request | A request to return a single Purchase. |
| Return Order | A Return Order groups multiple Return Requests made at the same time. These Return Requests will share a payment associated with the Return Order and typically one or more packages shipped for return. |
| Return Request Lifecycle | The stages a Return Request goes through, from the request beginning to resolution. |
| Consumer | The individual who initiates a return request or on whose behalf such a request is made. |
| Request Resolution | How the request is resolved. Such as refund, exchange or store credit |
Account setup
Action items
After learning about these topics, you can start creating your integration with Returnista.
Create and activate your account
- Create your Returnista account.
- Create required stores.
Explore the Dashboard
- Review the settings page.
- Configure branding settings.
- Test your Returns Portal using demo mode.
- Add team members.
- Request developer keys.
Review resources
- Determine if your business would benefit from a third party partner or implementation support.
- Review Returnista docs and API references.