Integration points

The Returnista Platform provides three categories of interoperability for integrating with customer systems:

Ecomm Bridge: A reverse HTTP API for connecting the Returnista Platform to Ecomm Systems for: retrieving consumer purchases and processing resolutions for return requests.
REST API: **The system interface for working with the Returnista Platform model
Webhooks: Provides external systems the ability to listen to events linked to changes in the Returns Lifecycle

Diagram of Integration Points

Ecomm Bridge

Returnista provides off-the-shelf Ecomm Bridges for the following e-commerce platforms:

Shopify
Shopware
Magento
Adobe Commerce
Lightspeed

If your e-commerce platform is not listed above or it is, but you require a more customized integration, it is possible to implement a bespoke Ecomm Bridge.

REST API

The Returnista Platform REST API provides a interface for retrieving information and interacting with the internal domain model of the return lifecycle.

The REST API can be accessed using OAuth2 over HTTPS.

Full documentation will be available at: https://platform.returnista.com/reference/rest-api

Webhooks

Customer systems can subscribe to webhooks in the Returnista Platform.

Webhook events are triggered when changes in the Return Request lifecycle occur.

Webhook events are transmitted with secure payload using a signature verification key over HTTPS.